FAQ · logistics
The most common questions on B2B merch shipping and logistics — the Prague-Hostivar warehouse, Czech and EU carriers (Ceska Posta, PPL, Zasilkovna, GLS, DHL), international shipments, customs clearance, and multi-address deliveries.
B2B merch logistics touches four core areas that together form a complete order-to-delivery chain.
The central warehouse sits in Prague-Hostivar — 1,200 m² of storage space, a 10% safety buffer kept on hand for standing B2B clients, RFID-based inventory tracking, and regular cycle counts. The facility is rated for safe storage of textiles, electronics, metal items, and food-grade products (chocolate, coffee).
Ceska Posta (Balik Do ruky, Balik Na postu), PPL (Parcel Shop, courier), Zasilkovna (pickup points, lockers), GLS Czech Republic (FlexDeliveryService), DPD Czech Republic (Pickup, courier). Every carrier supports shipment tracking, recipient notifications, and cash-on-delivery (for agreed use cases).
DHL Express (International, Express Worldwide), UPS Express (Express Saver, Worldwide Express), and FedEx (International Priority, Economy). For pharmaceutical loads we use DHL Medical Express and UPS Healthcare with temperature monitoring. For high-volume runs we also run sea freight (FCL and LCL container options).
A standard service for B2B clients — one order, delivered to 5 to 200+ addresses across the Czech Republic and the EU. Each destination gets its own packing slip, invoice, and labelling. Example: 5,000 hoodies for a 200-location dealer network — one brief, 200 parcels, one invoice.
The B2B merch logistics chain runs through five stages: (1) intake from the supplier, (2) quality control and storage, (3) order assembly (packing, labels, documentation), (4) handoff to the carrier, and (5) delivery to the recipient. Each stage has its own SOP (Standard Operating Procedure) and a defined control point.
Intake from the supplier: visual inspection at 100% (carton damage, visible defects), quantitative check at 10 to 100% depending on the product, certification review (OEKO-TEX, GOTS, GRS, FSC), and put-away to a defined location by SKU.
Order assembly: picking against the order, packing (cartons with paper void fill, barcode labels), documentation (invoice, packing slip, ISDOC file), and handoff to the carrier with a tracking number.
International shipments: customs clearance (for non-EU destinations), VAT reverse charge (for EU cross-border), English-language documentation, compliance with destination-country rules (import restrictions, specific certifications), and tracking visibility through the carrier's portal.
Multi-address deliveries: splitting the master order into individual shipments, labelling each parcel (address number, recipient name), carrier-level consolidation, route optimisation for high volumes, and full tracking across all parcels.
Logistics planning runs in four phases: (1) intake of client requirements (one to two days), (2) carrier selection and route optimisation (two to five days), (3) coordination with the client (one to three days), (4) execution and tracking (ongoing).
Phase 1 — Requirements intake: Corp-Merch analyses the client's requirements (number of addresses, weight, dimensions, deadline, cost ceiling), consults with the logistics specialist. One to two days.
Phase 2 — Carrier selection: choosing the optimal carrier against the requirements (speed vs cost vs services), costing multiple options side by side, and route optimisation for multi-address deliveries. Two to five days.
Phase 3 — Client coordination: presenting the logistics plan back to the client, agreeing on the address list, labelling, and deadline, and sending recipient notifications. One to three days.
Phase 4 — Execution and tracking: handing parcels to the carrier, monitoring tracking, resolving issues (delays, damage, non-delivery), confirming delivery, and archiving the documentation.
Logistics performance is measured against four key KPIs: delivery deadline adherence, damage rate, client satisfaction, and cost efficiency.
Deadline adherence: target 95% of parcels delivered within the planned window. Actual in 2025: 94%. The largest delays cluster around international shipments (6% late) and the autumn-to-year-end peak (8% late from September to December).
Damage rate: target under 0.5% of parcels damaged. Actual in 2025: 0.32%. Damage breakdown by category: (a) breakage of fragile items (45%), (b) carton damage (30%), (c) loss in transit (15%), (d) other (10%).
Client satisfaction: post-delivery survey two weeks after the shipment. 91% of clients rate logistics as "reliable" or "very reliable", 8% as "average", and 1% as "unreliable".
Cost efficiency: average logistics cost runs at 4.8% of order value. Target under 5%. Optimisation levers: parcel consolidation, optimal carrier selection, contracted rate negotiation, and automated tracking.
The central Corp-Merch warehouse sits in Prague-Hostivar. The facility has 1,200 m² of storage, RFID-based inventory tracking, and regular cycle counts. For standing B2B clients we keep a 10% safety buffer in stock.
For the Czech Republic we work with Ceska Posta (Balik Do ruky, Balik Na postu), PPL (Parcel Shop, courier), Zasilkovna (pickup points, lockers), GLS Czech Republic (FlexDeliveryService), DPD Czech Republic, UPS Czech Republic, and FedEx. Carrier choice depends on parcel size, deadline, and cost.
Yes — we ship across the whole EU (three to five business days) and outside the EU (five to ten business days). Within the EU no customs clearance is required, but VAT reverse charge under Section 196 of the Czech VAT Act applies. Outside the EU, a customs declaration and destination-country VAT apply.
Multi-address delivery is a standard service for B2B clients — one order, delivered to 5 to 200+ addresses across the Czech Republic and the EU. Each destination carries its own packing slip, invoice, and labelling. Every parcel is tracked through the carrier's system.
Carrier transit times are indicative and may vary with seasonal load, weather, and other factors. Corp-Merch does not bear responsibility for delays caused by the carrier.
International shipments are subject to the customs regulations of the destination country. Some countries impose import restrictions (limits on specific product types, certification requirements). Corp-Merch assists with the documentation but does not bear responsibility for the customs clearance outcome.
Logistics costs are calculated against current carrier rates and may change without notice. For an exact quote, contact Corp-Merch.
This FAQ page does not offer specific logistics plans as a universal guarantee. Logistics depends on the brief, the product mix, and the timeline. For an exact logistics plan, contact Corp-Merch.
Want a logistics plan for a specific shipment profile? Get in touch — we reply within 24 hours on business days.
Start with what you know. We’ll work through the details together.