Frequently asked questions
Frequently asked questions about B2B merch
Answers to the questions buyers ask us most often: how pricing is calculated, when the goods arrive, how import and customs work, what is needed for safety certificates and how invoicing with VAT works for companies inside the European Union.
Twelve questions we hear most
We collect these questions from enquiries, briefs and the feedback that follows a delivery. Below are the twelve answers that keep coming back. Each one opens a separate page with a fuller explanation and concrete figures.
All questions
The questions are grouped by topic: pricing, production and lead times, shipping and customs, quality and claims, sizing and distribution, certificates, urgent orders, and VAT and invoicing. Each answer gives specific figures rather than general promises.
Decoration methods — which to choose
MOQ and lead times
Quality control and claims
Shipping and customs
Sizing and distribution
Certificates and sustainability
Urgent orders and express
VAT and invoicing
Compliance, certifications and sourcing — B2B merch FAQ
Logistics and shipping for B2B merch — frequently asked questions
Pricing and payment terms for B2B merch programmes — FAQ
B2B merch production lead times — frequently asked questions
How the work runs, step by step
The first step is the brief: what you want to give away, to whom, in what quantity and by when. We turn it into a proposal with product options, decoration methods and a price. Once the proposal and the colours are approved we start production, and halfway through the lead time you receive a photo check. The finished goods are inspected, packed to your lists and handed to the carrier or to your courier.
For longer programmes, such as a fair season or a series of internal events, we work with framework volumes and monthly orders. Production is kept on a single schedule, so new batches continue without unnecessary stock being held.
Do you have a different question?
Write to us. We answer within one working day, and for larger briefs we prepare a fuller reply with the calculation.